This link has been bookmarked by 8 people . It was first bookmarked on 30 Apr 2008, by Cousin Jacob.
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02 May 08
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01 May 08
Robert PayneHe’s the guy now appointed by Comcast to communicate with those who complain about their Comcast service on Twitter
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Michelle Batteninteresting commentary on Comcast's use of Twitter to communicate with irate customers
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30 Apr 08
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the guy now appointed by Comcast to communicate with those who complain about their Comcast service on Twitter, and a day in his life is one filled with tweets issued by BlackBerries, RSS feeds that alert him to the latest Internet outage in Palo Alto, and sometimes being the canary in the Comcast coal mine
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The fact that Eliason’s job even exists illustrates the serendipity required for most companies to get with the social networking program today
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going forward, the Frank Eliasons of the world — whether they communicate via Twitter or elsewhere — will not only be commonplace but corporate priorities, not picked because they happen to be the right people at the right place at the right time, but because, just as corporations can’t operate without PR and marketing executives, it’s important to have people on staff in charge of online customer outreach
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