This link has been bookmarked by 132 people . It was first bookmarked on 19 Dec 2006, by Stuart Maxwell.
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05 Jan 15
Jane Franklin@michaelrwolfe The Vendor Relationship Management vision from @dsearls & co is coming to life http://t.co/zfobX3E5pf, http://t.co/ddnoGjkPdN
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Andrew MurphieLove the idea of Life Management Platforms proposed by ProjectVRM http://t.co/DeozsP8k diving deep into this stuff @fresh_mark #philsocial
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06 Sep 12
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01 Sep 12
Dante-Gabryell Monson"VRM stands for Vendor Relationship Management. VRM tools provide customers with both independence from vendors and better ways of engaging with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations."
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18 Aug 12
Xaver InglinVRM stands for Vendor Relationship Management. VRM tools provide customers with both independence from vendors and better ways of engaging with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.
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27 Jun 12
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03 Jun 12
Lindy McKeown OrwinVRM stands for Vendor Relationship Management. VRM tools provide customers with both independence from vendors and better ways of engaging with vendors. The same tools can also support individuals' relations with schools, churches, government entities and
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13 May 12
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28 Sep 11
Hanneke van StokkomLeuke avond gehad met mn oudcollega's van ACSI. Heb ze meteen maar bij gepraat over VRM http://cyber.law.harvard.edu/projectvrm/Main_Page
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27 Sep 11
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27 May 11
Emile HoogeVRM offers customers new tools to manage their relationship with vendors (or public services) http://ow.ly/1tfEMM (via @bodyspacesoc)
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29 Apr 11
Joseph CaplanVRM stands for Vendor Relationship Management. VRM tools provide customers with both independence from vendors and better ways of engaging with vendors. The same tools can also support individuals' relations with schools, churches, government entities and other kinds of organizations.
In a narrow sense, VRM is the reciprocal — the customer side — of CRM (or Customer Relationship Management). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers. -
27 Apr 11
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20 Apr 11
roznoshchiktools for consumers to deal with vendors.
in a narrow sense, VRM is the reciprocal — the customer side — of CRM (or Customer Relationship Management). VRM tools provide customers with the means to bear their side of the relationship burden. They relieve CRM of the perceived need to "capture," "acquire," "lock in," "manage," and otherwise employ the language and thinking of slave-owners when dealing with customers. With VRM operating on the customer's side, CRM systems will no longer be alone in trying to improve the ways companies relate to customers. Customers will be also be involved, as fully empowered participants, rather than as captive followers.
VRM development projects are listed below. -
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29 Dec 10
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15 Dec 10
VRM stands for Vendor Relationship Management. VRM tools provide customers with both independence from vendors and better ways of engaging with vendors.
Vendor Relationship Management CRM VRM identity wiki Software Web2.0 privacy Advertising
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28 Nov 10
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09 Nov 10
Diane Court@gl33p, @Penenberg, the #VRM link you need is http://cyber.law.harvard.edu/projectvrm/ . (The bit.ly link you posted goes to a 404 url.)
– Doc Searls (dsearls) http://twitter.com/dsearls/status/2058912509460480 -
28 May 10
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- Provide tools for individuals to manage relationships with organizations. These tools are personal. That is, they belong to the individual in the sense that they are under the individual's control. They can also be social, in the sense that they can connect with others and support group formation and action. But they need to be personal first.
- Make individuals the collection centers for their own data, so that transaction histories, health records, membership details, service contracts, and other forms of personal data are no longer scattered throughout a forest of silossilos.
- Give individuals the ability to share data selectively, without disclosing more personal information than the individual allows.
- Give individuals the ability to control how their data is used by others, and for how long. At the individual's discretion, this may include agreements requiring others to delete the individual's data when the relationship ends.
- Give individuals the ability to assert their own terms of service, reducing or eliminating the need for organization-written terms of service that nobody reads and everybody has to "accept" anyway.
- Give individuals means for expressing demand in the open market, outside any organizational silo, without disclosing any unnecessary personal information.
- Make individuals platforms for business by opening the market to many kinds of third party services that serve buyers as well as sellers.
- Base relationship-managing tools on open standards, open APIs (application program interfaces), and open code. This will support a rising tide of activity that will lift an infinite variety of business boats, plus other social goods.
In the "Markets Are Relationships" chapter of the 10th Anniversary edition of The Cluetrain Manifesto, Doc Searls writes this about the purposes of VRM efforts:
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19 May 10
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02 Dec 09
José CanelasVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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28 Jul 09
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28 May 09
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24 May 09
Baxter TocherVRM provides customers with tools for engaging with vendors in ways that work for both parties.
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27 Apr 09
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make markets
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29 Mar 09
antxon benitoVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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23 Mar 09
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08 Mar 09
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18 Jan 09
David WilcoxVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
CRM systems for the duration have borne the full burden opinboard vrm sxs3 socialbysocial businessmodels relationships membership
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27 Nov 08
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Daniel MurrayTHe reciprocal of CRM....but this wiki demostrates the power of wiki's for project management, document storage and retrieval
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17 Nov 08
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05 Nov 08
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24 Sep 08
Doc Searls, who’s thinking evolved through Attention and Intention, is leading the charge on this. To quote their front page:
“VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
CRM systems until now have borne the full burden of relating with customers. VRM will provide customers with the means to bear some of that weight, and to help make markets work for both vendors and customers ‚Äî in ways that don’t require the former to “lock in” the latter.
The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter. In a larger sense, VRM immodestly intends to improve markets and their mechanisms by equipping customers to be independent leaders and not just captive followers in their relationships with vendors and other parties on the supply side of the marketplace.
For VRM to work, vendors must have reason to value it, and customers must have reasons to invest the necessary time, effort and attention to making it work. Providing those reasons to both sides is the primary challenge for VRM.”
VRM is still at the conceptual, evangelizing phase. It has yet to be built into a real service that offers real value to both buyers and sellers. There is a real entrepreneurial opportunity here. -
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16 Jun 08
Colin HendersonAbout VRM
VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.-
About VRM
VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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08 Jun 08
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14 May 08
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05 Feb 08
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03 Feb 08
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30 Jan 08
Ian DelaneyVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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06 Jan 08
Oliver GassnerKunden managen die (beziehungen zu) Lieferanten, nicht andersherum ;)
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04 Jan 08
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31 Dec 07
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11 Nov 07
Adriana LukasVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties. CRM systems until now have borne the full burden of rel...
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10 Nov 07
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08 Nov 07
Ian WilkerDoc Searls' project at Berkman: "The goal of VRM is to improve the relationship between Demand and Supply by providing new and better ways for the former to relate to the latter."
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simo simoVendor Relationship Management
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Adam Crowe"VRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties."
customerservice relationships crm data datamining trust tools vrm
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07 Nov 07
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28 Sep 07
Nathan ReinA project to equip web users and other consumers with the tools needed to manage their relationship with vendors, primarily (I think) in terms of privacy.
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21 Aug 07
mike seyfangVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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18 Aug 07
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13 Aug 07
George BrettVendor Relationship Management -- the reciprocal of CRM.
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14 Jun 07
Michael FitzhughVRM, or Vendor Relationship Management, is the reciprocal of CRM or Customer Relationship Management. It provides customers with tools for engaging with vendors in ways that work for both parties.
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25 Mar 07
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19 Mar 07
Michel BauwensProject VRM is a community-driven effort to support the creation and building of VRM tools.
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