This link has been bookmarked by 1111 people . It was first bookmarked on 27 Mar 2008, by Omar Cafini.
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surmaplanetePartage autour des produits
feedback community tools customerservice web2.0 voting uservoice crowdsourcing
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Hendy Irawan"Be Where Your Customers Are
Widget
Get customer feedback directly from your website with our easy-to-embed widget.
iPhone SDK
Embed a complete customer service solution with a single line of code.
Facebook App
Your fans can submit, discuss, and vote for ideas within your Facebook page.
Developer API
Build your own integration using our developer API.
"feedback community web2.0 tools customerservice uservoice voting crowdsourcing
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Steven T.Customer Feedback and Helpdesk Solutions | UserVoice
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Allon YoshaFrom feature requests and feedback to online ticket systems, UserVoice’s simple engagement tools make listening to your community a productive and pleasurable experience.
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Listening Made Easy
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From feature requests and feedback to online ticket systems, UserVoice’s simple engagement tools make listening to your community a productive and pleasurable experience.
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damien smithcustomer support for software
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Carlos Veira LorenzoLaunched in 2008, UserVoice is a San Francisco-based startup focused on empowering customers to speak and companies to understand. We do this by providing hosted feedback forums, which allow customers to create, discuss, and vote for ideas. We do this by providing support systems, which allow you to answer your customers' questions quicker and with less effort. We do this by sharing stories and guidance on our Understanding Your Customers blog. We do this by continuing to build tools with the goal of customer understanding, not deflection, in mind. We do this by listening to our own customers constantly and carefully, to find out what they need. We do this by actually giving a #*$&.
UserVoice was born out of Richard White's frustration trying to understand his customers. In 2006, while working on Kiko.com, Richard was consumed by collecting customer feedback. He wanted to know what people thought of the product, but it involved hours combing through countless forum threads, blog comments and emails and resulted with little to show for his efforts. It was like running on a treadmill and still getting fat. Richard, knowing that there could be a better system, wrote three bullet points down...
An online forum structured around users providing actionable ideas on how to improve the product
Users "voting up" the best ideas to the top of the heap
Extra constraint of having a limited number of votes to spend and so focusing people on what was really important to them
...and went back to work.
18 months later Kiko sold on eBay for roughly a quarter of a million dollars; Richard and Scott decided they had to get off the treadmill and build an elliptical. Today more than 50,000 companies have UserVoice forums.
In 2010, it became clear to UserVoice that the other half of delighting customers was customer support, and the tools that existed were inhumane for customer, employee, or both. In March 2011 UserVoice Helpdesk was launched as a powerful but easy-to-use solution for this issue.web web-services feedback web2.0 tools customer-service crowdsourcing community help-desk SaaS cloud cloud-computing
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Clay LebenMostly paid service but free is there for 1 admin and 1 forum and 1 widget. Collect ideas and discuss.
feedback community crowdsourcing collaboration voting troubleshooting survey
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Filipe BentoUserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.
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pike_teacherweb"We know you give a #@%! about your customers. We strive to build tools that empower businesses to understand and delight their customers. "
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Terry L. Dash"We know you give a #@%! about your customers. We strive to build tools that empower businesses to understand and delight their customers. "
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Pauliina MäkeläProduct feedback management software for growing SaaS companies
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Page Comments
I have seen it in the past, but apparently not bookmarked the service. I wonder why not…
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