This link has been bookmarked by 51 people . It was first bookmarked on 08 Jun 2008, by Stephanie Booth.
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10 Feb 13
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Employers seeking to decrease interruptions may want to have their workers use instant messaging software, a new study suggests.
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The study challenges the widespread belief that instant messaging leads to an increase in disruption.
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workers would use instant messaging in addition to the phone and e-mail, leading to increased interruption and reduced productivity.
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The study involved 912 people who worked at least 30 hours per week in an office and used a computer for at least five hours in a workday.
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Instead of dropping in unexpectedly, many are using the technology to check in with coworkers to see when they are available. Many also use the technology to get quick answers to general questions or to inquire about current work tasks instead of engaging in longer face-to-face conversations.
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07 Feb 13
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29 Sep 10
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26 May 10
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16 May 09
Denisa DarabantScience Daily.(2008).Science News:Instant Messaging Proves Useful In Reducing Workplace Interruption. Science Daily.[Online], http://www.sciencedaily.com/releases/2008/06/080603120251.htm [Accessed 13 May 2009]
This article discusses about a study that was carried out presenting some new results on the positiveness on instant messaging have in a workplace rather than the negativeness that it is known for in the workplace. According to the Ohio University study, the results show that instant messaging can be proved to be less disruptive as initially perceived. The survey said that workers are more likely to get distracted by face to face conversation and telephone as employees who use instant messaging shorten their conversation considerably. The reliability of the article is rather questionable, however, the article is based on a survey thus has evidenced backed up in their report. ‘Science Daily’ is a well established magazine and there articles are heavily researched before published, so in the view of this the article is somewhat written with reliable information. -
28 Mar 09
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22 Mar 09
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The study challenges the widespread belief that instant messaging leads to an increase in disruption. Some researchers have speculated that workers would use instant messaging in addition to the phone and e-mail, leading to increased interruption and reduced productivity
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08 Mar 09
digitalethnography projectEmployers seeking to decrease interruptions may want to have their workers use instant messaging software, a new study suggests. A recent study found that workers who used instant messaging on the job reported less interruption than colleagues who did not. The study challenges the widespread belief that instant messaging leads to an increase in disruption." id="metasummary
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02 Mar 09
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Instead, research showed that instant messaging was often used as a substitute for other, more disruptive forms of communication such as the telephone, e-mail, and face-to-face conversations.
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15 Oct 08
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04 Aug 08
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Instead, research showed that instant messaging was often used as a substitute for other, more disruptive forms of communication such as the telephone, e-mail, and face-to-face conversations
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Using instant messaging led to more conversations on the computer, but the conversations were briefer
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People who used instant messaging reported that they felt they were being interrupted less frequently
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The key to unlocking the effects of instant messaging lies in how people are using the technology
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Instead of dropping in unexpectedly, many are using the technology to check in with coworkers to see when they are available. Many also use the technology to get quick answers to general questions or to inquire about current work tasks instead of engaging in longer face-to-face conversations
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We find that employees are quite strategic in their use of instant messaging
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Because of its unique setup, instant messaging allows users to control how and when they communicate with coworkers. The technology gives people the ability to flag their availability or postpone responses to a more convenient time, and because it is socially acceptable to ignore or dismiss a message, many use the technology to put off more disruptive conversations
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They will tailor their use of the technology to their needs and their expectations. And with IM, people had enough time to learn about the technology at home and to find ways to use it productively
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Ease of use and similarities to e-mail could foster greater acceptance of instant messaging in the workplace.
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26 Jun 08
Jonathan DukeEmployers seeking to decrease interruptions may want to have their workers use instant messaging software, a new study suggests.
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25 Jun 08
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22 Jun 08
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13 Jun 08
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10 Jun 08
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09 Jun 08
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esearch showed that instant messaging was often used as a substitute for other, more disruptive forms of communication such as the telephone, e-mail, and face-to-face conversations. Using instant messaging led to more conversations on the computer, but the conversations were briefer, said R. Kelly Garrett, co-author of the study and assistant professor of communication at Ohio State. “The key take away is that instant messaging has some benefits where many people had feared that it might be harmful,†Garrett said. “We found that the effect of instant messaging is actually positive. People who used instant messaging reported that they felt they were being interrupted less frequently.†The study involved 912 people who worked at least 30 hours per week in an office and used a computer for at least five hours in a workday. Randomly selected participants from 12 metropolitan areas took a telephone survey between May and September 2006.
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esearch showed that instant messaging was often used as a substitute for other, more disruptive forms of communication such as the telephone, e-mail, and face-to-face conversations. Using instant messaging led to more conversations on the computer, but the conversations were briefer, said R. Kelly Garrett, co-author of the study and assistant professor of communication at Ohio State. “The key take away is that instant messaging has some benefits where many people had feared that it might be harmful,” Garrett said. “We found that the effect of instant messaging is actually positive. People who used instant messaging reported that they felt they were being interrupted less frequently.” The study involved 912 people who worked at least 30 hours per week in an office and used a computer for at least five hours in a workday. Randomly selected participants from 12 metropolitan areas took a telephone survey between May and September 2006.
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08 Jun 08
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07 Jun 08
Sandy KemsleyInstant messaging at work, if used effectively, can actually reduce interruptions: use it to check if someone is available for a longer conversation, for example, or to ask a quick question.
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Adriana Lukasnot surprised at all. I chose when and how I respond to IM, makes it less interruptive to me
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06 Jun 08
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04 Jun 08
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