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To initiate a monetary retrieval, select the PIX option using your registered CPF key. This ensures the transfer is processed directly to your associated bank account, typically completing in under 10 minutes. Verifying that your personal data on the platform matches your banking information beforehand prevents common processing delays.
The minimum amount for a funds transfer is set at R$10, while the daily ceiling for cashing out funds is R$10,000. The operator does not impose any fees on these transactions, meaning the full amount you request is what arrives. Attempting to claim earnings below the minimum threshold will result in a failed request, so always ensure your balance meets this requirement.
Be aware that only one payout operation is permitted every 24 hours. If you have an active promotional balance, you must first fulfill all associated wagering requirements before your real money balance becomes available for redemption. Any attempt to process a payment while these conditions are unmet will be blocked by the system until the terms are satisfied.
To initiate a funds transfer, log into your profile and locate the financial section, typically marked as 'My Account' or 'Bank'. From there, select the option for making a payout. This action directs you to the money retrieval interface.
Specify the exact sum you wish to claim. The minimum amount for a transaction is generally R$10, with a daily maximum often capped at R$10,000. Verify the requested value does not exceed your current playable balance before proceeding.
You must input your PIX key. This identifier must be linked to a bank account that is registered under the exact same CPF as your account on the gaming portal. The system will not process requests where the CPF details do not match. Your key might be your CPF, an email, a phone number, or a random alphanumeric string.
After entering the details, a confirmation screen will appear. Double-check the amount and the destination key for accuracy. Once you confirm, the transfer is typically processed almost instantly. The funds should reflect in your bank account within minutes.
A frequent cause for delay is a discrepancy between the registered name on the operator's platform and the name on the destination bank account. If a payout is not received within one hour, review your transaction history on the service for any status updates before reaching out to customer assistance.
To claim your funds, access your account's financial section, typically found under "My Account" or a wallet icon, and select the payout option. The system exclusively uses the PIX protocol for all fund transfers.
Follow this precise sequence for a successful redemption:
| Step | Action Required |
|---|---|
| 1. Account Access | Log into your profile using your registered credentials. The login portal is located in the top-right corner of the main page. |
| 2. Locate Financial Menu | Once logged in, click on your username or the "Bank" button. This will open your personal account dashboard. |
| 3. Select Payout | Within the dashboard, find and select the "Cash-out" or "Redeem Funds" option. Avoid the "Deposit" button. |
| 4. Enter PIX Information | The system will prompt you to enter your PIX key. Select the correct key type (e.g., CPF, Phone, Email) from the dropdown menu. |
| 5. Specify Amount | Input the exact monetary value you wish to transfer. Adhere to the minimum and maximum limits displayed on the screen. |
| 6. Confirm Transaction | Review the PIX key and amount for accuracy. Press the "Finalize Payout" button to submit the request to the payment processor. |
Your PIX key must be directly associated with your CPF (Cadastro de Pessoas Físicas). The platform's system cross-references the CPF on your gaming account with the CPF linked to the destination PIX key. Any discrepancy will result in an automatic rejection of the transfer.
Fund redemptions are typically processed in under 10 minutes. If astronaut do not appear in your bank account after this period, verify that the PIX key you provided is correct and active. Minimum redemption amounts are often set at R$20, while the maximum daily payout is determined by the operator's current financial policy.
A failed transaction will not result in a loss of funds; the amount is returned to your account balance on the gaming service. The most frequent cause for failure is an incorrect PIX key entry or a key linked to a third-party CPF. Always use a PIX key registered under your own name and CPF.
PIX-based fund retrievals are typically processed within 10 minutes to one hour. Delays beyond this timeframe are almost always linked to pending account verification or the specific transaction's characteristics.
A successful money extraction hinges on completing the identity confirmation process. The operator requires specific documents to comply with financial regulations.
To accelerate your fund transfers, follow these guidelines:
If a transfer of funds exceeds the standard 48-hour window for verified accounts, contact the service's support department directly with your transaction details.
Confirm your identity verification (KYC) is fully completed and approved. A pending or rejected document, such as a proof of address or government ID, will halt all fund redemption requests. Upload clear, non-blurry images of the required documents in the specified section of your user profile.
Check that all bonus-related wagering requirements have been met. Your account's 'Bonus' or 'Promotions' section displays the turnover progress. For a R$100 bonus with a 10x rollover, R$1000 in qualifying bets must be settled before the funds and associated winnings become available for transfer.
Verify that the CPF (Cadastro de Pessoas Físicas) associated with your gaming account is identical to the CPF of the destination bank account. The system automatically rejects transfers to third-party accounts or accounts with a name or CPF mismatch. This is a standard anti-fraud measure.
Review your daily and monthly cash transfer request limits. These are found in the account settings or the 'Payments' section. Requesting an amount exceeding a set cap, for instance, will result in an automatic rejection. Split larger amounts into multiple requests across different days if necessary.
Ensure the funds you are attempting to retrieve are not tied to an active, unsettled bet. The balance available for a money retrieval is your 'Withdrawable Balance', which may be lower than your 'Total Balance' if funds are committed to open wagers. Wait for all bets to be settled before initiating the disbursement.
If a payout is delayed beyond the standard processing time of 24 hours, check for any communications from the service provider in your registered email, including the spam folder. They may require additional information or have notified you of a temporary system-wide delay.