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In the face of relentless pressure to get things done faster, this book facilitates rapid forecasting of capacity requirements, based on opportunistic use of available performance data and tools so that management insight is expanded but production schedules are not , , , , , Part III: Getting Practical Chapter 10: Implementing ITIL Planning to Implement ITIL Creating a Plan for Your Implementation Project Designing Your Processes Following an Example Implementation Project Dealing with the People Stuff: Organisational Change Chapter 11: Getting Carried Away: Using Service Management as a Strategic Asset Defining a Strategic Asset Creating a Strategy for Your Services: Strategy Management for IT Services Defining Services Working through Examples Using Service Portfolio Management to Implement Your Strategy Getting to Grips with Demand Management Chapter 12: Going Back to marketing management by philip kotler 13th edition ebook download Drawing Board: Design Projects Seeing What Happens in a Service Design Project Bringing Together ITIL and Service Design Projects Looking at an Example of a Service Design Project Chapter 13: Organising the Troops: Transition Projects Introducing Service Transition Projects Seeing What Happens in a Service Transition Project Bringing Together ITIL and Service Transition Projects Looking at an Example of a Service Transition Project Title Page (All Users)2012-2016

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