reklamskyltar
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The first gap exists between the customers' real perception and the staff of the wholesale LED bulb suppliers. Such gap exists because the suppliers' workers are lake of knowledge or understanding of the customers.
It may have many reasons for the lack of understanding. However, it is very clear that only the full understanding of the customer expectations can help build the customer satisfaction.
The sales representatives of the LED tube light suppliers are the most important in this aspect, as they have the major responsibility for customer interactions.
The suppliers should have more training on their workers about the knowledge topic.
2. The standards.
After fully understanding the customer expectations, the LED light manufacturer is necessary to set up the standards of performance.
The gap of the standards exists when the supplier's activities fail to meet the customer expectations adequately.
When building the basic service platform, the LED tube manufacturer should check carefully on the internal operation, to keep up the competitiveness.
The performance.
The performance gap exists when the standards are not the same as the actual performance of the LED lighting supplier.
For example, if the high power LED light reklamskyltar retailer sets the fill rate standard as 98% according to the research of the customer expectations, but it actually performs at 97%.
The performance gap will exist. Many wholesale LED light suppliers try their best to cut the performance gap trying to improve the customer satisfaction. However, they are wrong to understand the customer expectations at the beginning.
4. The communications.
Many wholesale LED bulb suppliers overemphasize on the role of communications with the customers, but this practice is wrong.
The two major factors to cause the customer dissatisfaction are the over commitment and the failure to do actually as the promise.
Setting a high level of performance of the LED tube light products cannot build the customer satisfaction. Only the ability to meet the promise can help improve the customer's experience.
There is no gap between what the LED light manufacturer is capable to do and what it told the customers about.
