interestinginfographics: Gamification - Boost your Contact...
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Gamification - Boost your Contact Center Performance [INFOGRAPHIC]
Lift your contact center agents commitment and execution utilizing Gamification. Industry reports tell us that agent engagement is a genuine issue. An issue with genuine costs related to it. The silver lining is that fixing this issue can increase your profits, drive customer retention and decrease costs. So how would you keep your agents motivated? What advantages can gamification bring to our contact centers?
Source: contact center gamification
https://myonlinecollection.mymarketingfile.com/post/183823078207
