Red Box Demo | Enterprise Connect 2019

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So This is actually the Salesforce platform, so This is able to be the typical dwelling monitor.

If you have voice facts controller you have two more item bars at the best.

One particular is transcript look for and the opposite is transcript.

Transcripts will quickly just checklist each of the earlier transcripts which have happened within the organisation.

And you will go from get started, date, time, period, variety of seats, or maybe agent.

The products definitely involves daily life whenever we look at really looking for the search engine.

So if we go into transcript lookup.

This will likely do a look for capacity throughout the total from the Salesforce System for phrases.

Therefore if we key in below 'economic' and also the date range will mechanically populate to the last 30 days.

So if we move it out to two decades only for the goal of this demo.

You are able to see right here that there are 5 transcripts of the place We have the term 'financial'.

Just click one of these you can in fact see on the right hand facet.

The transcript will seem on the best hand aspect, of which you'll just scroll up and down.

If I had been to toggle concerning An additional transcript we will have the ability to go forward to another transcript.

The sophistication of your product while, definitely comes within the metadata mapping.

So, if we go into the contacts within Salesforce, so This could be described as a client therefore you click on to Alex Robson as an example.

Which is now demonstrating each of the transcripts on the proper hand side listed here, that took place with Alex Robson being a customer.

As you'll be able to see, a good amount of transcripts below to pick from.

You can click on 1 here.

You could then also just scroll down and possess a think about the transcript.

You might have speaker separation all over this.

If I had been then to try and do a similar look for standards.

So you are doing 'economical' after which you can distribute that out to the last two decades, or year, it is possible to see there are now a few.

So these three are the discussions that have took place with Alex the place we've described the word 'fiscal'.

When you truly go, you've got also acquired the chance to have the capacity to hear the decision.

So if you really simply click down below you are able to see that it claims hear.

That is a seamless integration, which opens up an authentication window in order to go in to the quantify merchandise.

This might Commonly, when you've logged in The very first time, this tends to instantly log you in.

For the purpose of that may be You will find there's safe authentication because not all organisations want their workers to truly listen to the audio.

Many of them would just want them to see the transcript.

So this essentially opens up and is definitely heading in excess of a slow Wi-Fi in the meanwhile but This could Commonly be instantaneous.

This may in fact open up a chance to begin to see the media participant and truly pay attention to the call.

When you finally can listen to the call you've got then received the full functionality from the Pink Box quantify Media Participant which gives you the chance to be able to both pick selected elements of the call and possess it on loop, or you are able to come to a decision in case you needed to suppress many of them silence, increase the entire process https://iptvgreek.com of the audio of the call to either quicken or slow it down, so the entire functionalities with the Red Box Recorder.

If I flick again in the Salesforce application we can also begin getting a think about the metadata.

So if I click on to this call in this article and consider document, it opens up An additional bar which shows you the main points of the metadata.

So it can have in this article the phone range, so This is when It is performing the mapping instantly into the Call.

What's more, it understands whether or not that Call belongs to an account and likewise incorporates details from the Contact Centre ecosystem.

So, regardless of whether that be an agent I.

D.

, phone selection, how much time the decision was.

All this metadata could be instantly mapped and reported on in the Salesforce dashboard of studies.

But we can do the reporting directly from the Salesforce dashboard and this reviews over the metadata.

So by actually aquiring a search right here we will check if I change the website look at of this, you've got the chance to be capable to take a look and see the number of calls are made by specified folks inside of certain organisations.

So in just below we are able to see that Kate Hammett has actually been known as 23 occasions in Pink Box, While Alex Robson has only being identified as sixteen.

So It is really a good way of really being familiar with who's producing the phone calls.

But in addition you could possibly do this to the duration of call so give me the volume of calls that have been below two minutes long in just a particular day selection.

And so the areas that we could map the entire transcripts into accounts and that is the principle account with the corporation the Speak to and that is major customer and in addition potential customers.

So starting ideal through the extremely commencing of your guide era.

And that's the Salesforce Voice Information Controller software.