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I received a bundle that had different items than were in the ad. I just recently saw another charge pending to this business on my Pay, Buddy account. I right away called the business and informed a questionable representative that I didn't purchase this and want the charge cancelled. She said the plan had shipped and I 'd have to return it and pay shipping.
I got a 2nd bundle and sent it back right away. I am now getting letters stating I owe $204. I would send the very first box back, however see problems that individuals never get refunds, I don't trust that won't simply be charged for shipping and never get my cash back Preferred Outcome, Billing change *** ***** ******* *** ***** ** *********** ** XXXXX-XXXX Date: 07/05/21 Complaint ID: XXXXXX Account Number: XXXXXX File Number: XXXXXXXXXA Dear *** *******, Thank you for contacting us through the Better Service Bureau.
We take these complaints extremely seriously and appreciate the time you have required to let us understand about your experience. Our records reflect that you enrolled online for automated deliveries of Westmore Appeal(r) on May 10, 2021. As This Is Cool of the initial purchase, clients are enrolled in the Westmore Appeal(r) member program and are notified they will get automated shipments until they contact client service to cancel or make modifications to their membership.
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The products are also shipped with info reiterating the terms and benefits of membership. On May 10, 2021, your initial shipment (a 30-day supply) was sent for an overall of $51. 52 (including $3. 36 NC sales tax) and billed to the Pay, Friend account provided. On June 9, 2021, per the terms of the arrangement, your second shipment (a 90-day supply) started processing as arranged, for an overall of $205.
97 s & h and $13. 43 NC sales tax) to be billed in 3 installations over 31-day billing cycles to the Pay, Buddy account on file. We got an authorized authorization for the first installation in the amount of $68. 99 at this time. Likewise on June 9, 2021, per your phone request, your account was canceled.
