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I will wait on the organization to perform this action and, if it does, will consider this complaint resolved. Regards, ******* ******** 07/22/2020I have contacted the business several times now to cancel my membership due to the fact that I can not manage to keep paying $89 a month for something that is not working for me.
They send me letters that I need to send out myself which's it. When I contacted them to cancel the very first 2 times, the wait times were outrageous and as quickly as I lastly get someone on the line, they position me on hold again without even asking my name.
I took their word for it up until today when they charge me AGAIN! I am currently on hold with the company once again ... I was number 45 in line. I finally got somebody on the phone, informed them I required to cancel, and they placed me on hold. I'm going on 28 minutes more of hold while I'm writing this.
Better Service Bureau: I have actually examined the reaction made by the business in recommendation to complaint ID 14576455, and have figured out that this proposed action would not fix my problem. For your reference, details of why I am rejecting this response appear listed below: Regards, ********* ***** This was NOT dealt with on 7/22. You respond to all of your BBB complaints the same way, and not just does it show that you make ABSOLUTELY NO effort to really solve the problems, but it likewise even more proves that your business is a RIP-OFF.
A small inconvenience to me needing to alter all my info, however I was able to make sure that you can't get any more money from me. The male that signed me up for this was called by me too, on Facebook. As quickly as I messaged him, he blocked me entirely.
I would have valued no answer more than I do a LIE. I hope your whole company gets shut down. Pity on you! 07/21/2020Hi yes I started dealing with Representative **** **** who didn't give accurate info regarding what I signed up for. I was under the impression that there company would do all the work for credit repair work when in reality all they where doing is wrighting disagreement letters.