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org Hey there, We are still researching this problem. Nevertheless, usually all of our products have a 1 month cancellation. If she called us on 7/19 and purchased on 4/1 she would be outside of the cancellation date. Danielle D ***** Senior Contracts Manager03/14/2019I no longer am an active Realtor given that completion of 2018, Nevertheless,, this service claims I should Spend for their service anyways.
This is the 2nd credible problem that I have actually had with them. They seem to bully and to persuade subscribers without likely cause. Date: Thu, Apr 4, 2019 at 9:51 AMSubject: ***** ***** ******** To: ******** @mybbb. org Hi, We have actually examined the complaint from ***** *****. Our records show the following:1/ 19/2019 the subscriber was billed the quarterly membership fee of $111.
00 late fee3/11/2019- Customer reacted to the Late Fee notification e-mail she received and mentioned "I am I longer thinking about preserving my membership," KEEP IN MIND: This was the initial notice to terminate her account. 3/11/2019 - Bright's email response specified "I've suspended your account as you requested. There is still a balance of $136.
Notices of termination may be provided by means of email or mail. We did not receive notice from ***** *****, she does not declare that she sent out notification to the MLS, she simply mentions she is not paying for a services that she cancelled. Regrettably she didn't cancel in a timely way. Danielle D ***** Senior Contracts Manager, Dear Ms.
First let me apologize for the billing error, and the delays in resolving the problem. Source are very sorry that you were mistakenly charged for the product and we understand that the error was on our end. You alerted us in a timely way, and we faltered. We have reimbursed you the total of the charges.