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When your order has been processed and shipped we will send you a tracking number and a link to track your order. There is a 2-5 business day processing time for each order. After that you need to see tracking information come up. If you still do not see tracking information for your order, wait a couple of days and inspect once again, there can be hold-ups in the relay of information from carrier to provider.
If you require items by Christmas we suggest placing your order on or before December fourth. Find More Details On This Page positioned after December 4th are not ensured to be received by Christmas. If you haven't discovered your package after inspecting with roomies, loved ones, pals, neighbors, and your post office, you will have to open a case with USPS or whichever regional carrier provided your package.
Customer care The method our e-mail system works remains in chronological order of when the email is put. Emailing numerous times will only put you even more back in our email queue. The finest thing you can do is be patient, and a customer care rep will return to you within 2 days.
Our office hours are Monday-Friday, 9:00 am-5:00 pm CST. We run out the workplace for all US vacations. We have a very little customer support team, so it would be impossible for us to give the quality of customer care by means of phone that we try to give every consumer. We are more than delighted to address any questions you might have (if you have actually not already answered them yourself through the frequently asked question) through our consumer help email, Acquiring You can pay via credit or debit card, Pay, Buddy.
Fed, Ex nearly constantly requires a signature for delivery. You have 10 days to return or exchange a product from the day you get it. The product being returned or exchanged need to remain in the very same bag it was received in, with tags still attached, in addition to being without any family pet hair.