from web site
You can not deliver what the customer wants by managing the employee." Horst Schulze, Former Ritz Carlton President "Polite treatment will make a client a strolling advertisement." James Cash Penney, Creator J.C. Penney Stores "A brand for a business is like a track record for a person. new product prototype development earn reputation by trying to do tough things well." Jeff Bezos, Founder Amazon "There are lots of who sign up for the convention that service is a service cost, but our data shows that superior service is an investment that can assist drive business growth.
Bean "We do not desire to press our concepts on to consumers, we just wish to make what they desire." Laura Ashley, Designer "The most crucial thing in communication is hearing what isn't said." Peter Drucker, Best-Selling Author "Never ever ignore the power of the human element. Whether it's helping a visitor with a special demand or a friendly greeting from staff members in the corridor, the individuals element plays a crucial function in visitor complete satisfaction and loyalty." Ramez Faza, Sr.
Power and Associates "If you work just for money, you'll never ever make it, but if you love what you're doing and you always put the customer initially, success will be yours." Ray Kroc, Creator Mc, Donald's "Outstanding leaders go out of their way to enhance the self-confidence of their workers.
Fix it quickly, solve it best or wrong. If you resolve it incorrect, it will come back and slap you in the face, and then you can resolve it right. Lying dead in the water and doing nothing is a comfy option because it lacks threat, but it is a definitely fatal method to manage a business." Thomas Watson, Jr.
Cook, Creator of Intuit "We will guarantee that partners continue to have unsurpassed item knowledge and maintain their commitment to customer support and respect for their associates and for the neighborhoods in which they work and live." Arthur Blank, Co-Founder The House Depot "Companies need to ensure that their capability to supply effective consumer service keeps speed with their growth.