from web site
Be material 3. Never ever deviate from what the creator did 4. Be inflexible 5. Rely completely on new products in development and specialists 6. Focus on rivals instead of your consumers 7. Put yourself not the client first 8. Resolve administrative concerns initially 9. Let others do your thinking for example, head office 10.
Justify sluggish development" Donald Keough, Former CEO Coca-Cola Business "Customers don't expect you to be best. They DO expect you to fix things when they fail." Don Porter, V.P British Airways "Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and communicates much. It pleases him who offers and receives and therefore, like mercy, is two times blessed." Erastus Wiman, Former President Great Northwestern Telegraph Company of Canada "If you wonder what getting and keeping the right staff members relates to getting and keeping the right consumers, the answer is whatever." Fred Reichheld, Developer of Net Promoter System "Even the very best of what formerly passed for good customer care is no longer enough.
You have to make them feel unique, similar to when your great-grandmother walked into Butcher Bob's store or bought her new hat, and you need to make people who aren't your customers wish they were. Social media gives businesses the tools to do that for the very first time in a scalable method." Gary Vaynerchuk, Author The Thank You Economy "Don't try to inform the client what he wants.
Then get out, go to work and serve the consumer!" Eugene Buckley, CEO Sikorsky Airplane "Bear In Mind That, in the end, the customer doesn't understand, or care, if you are little or big as an organization she or he just focuses on the garment holding on the rail in the store." Giorgio Armani, Designer "It is not the employer who pays the salaries.
You can't expect your staff members to exceed the expectations of your consumers if you do not exceed the employees' expectations of management." Howard Schultz, CEO Starbucks Coffee "If you're not serving the customer, your task is to be serving somebody who is." Jan Carlzon, Former CEO of SAS "We've had 3 concepts at Amazon that we have actually stuck with for 18 years, and they're the reason we're effective: Put the consumer initially.