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In August 2021 we released an open letter that proposed outcomes we believe are needed now to make sure that customers receive the level of retail service quality (RSQ) they demand throughout the shift from copper services and our views on how RSPs need to provide these results as quickly as possible for customers.
We are presently carrying out activities to identify and evaluate prospective solutions to enhance the crucial RSQ matters. On 4 March we released an open letter and a high level roadmap for 2022/23. We will provide further updates and opportunities to add to our workplan as we move forward. This view reveals the most recent stage in the project.

Navigate to other months, or scroll down, to see all stages. Keep in mind: these dates are a sign just and go through alter. Completed Improving retail service quality for customers Completed Final standard report released Completed Submissions on draft standard report due Completed Draft baseline report published Completed Statement of Process released Completed Views on consumer pain points due Finished Customer discomfort points study due by Completed Improving retail service quality for customers Open letter Completed Initial customer feedback Completed Assessment paper released Completed Telecom retail service quality structure paper published Program more entries.

(Revised July 2008) (PDF) This truth sheet supplies general details worrying the application of the Area 7(i) overtime exemption from the FLSA to workers of retail and service establishments, who are paid on a commission basis in whole or part. Actenviro and service establishments are specified as facilities 75% of whose yearly dollar volume of sales of goods or services (or of both) is not for resale and is acknowledged as retail sales or services in the specific industry.
Unless all 3 conditions are met, the Area 7(i) exemption is not appropriate, and overtime superior pay must be paid for all hours worked over 40 in a workweek at time and half the regular rate of pay. The representative period for determining if enough commissions have been paid might be as short as one month, but need to not be greater than one year.