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In August 2021 we published an open letter that proposed results we believe are needed now to make sure that customers get the level of retail service quality (RSQ) they require throughout the transition from copper services and our views on how RSPs need to provide these results as soon as possible for consumers.
We are presently carrying out activities to recognize and evaluate potential solutions to improve the essential RSQ matters. On 4 March we released an open letter and a high level roadmap for 2022/23. We will supply additional updates and opportunities to contribute to our workplan as we move forward. This view reveals the current stage in the project.
Navigate to other months, or scroll down, to see all phases. Note: these dates are indicative only and undergo change. Finished Actenviro for customers Completed Final baseline report published Completed Submissions on draft baseline report due Completed Draft baseline report released Completed Statement of Process published Completed Views on customer discomfort points due Completed Consumer discomfort points survey due by Completed Improving retail service quality for customers Open letter Completed Initial consumer feedback Completed Consultation paper published Completed Telecommunications retail service quality structure paper released Program more entries.


(Revised July 2008) (PDF) This reality sheet supplies basic info worrying the application of the Area 7(i) overtime exemption from the FLSA to workers of retail and service facilities, who are paid on a commission basis in entire or part. Retail and service establishments are specified as facilities 75% of whose annual dollar volume of sales of goods or services (or of both) is not for resale and is recognized as retail sales or services in the particular industry.
Unless all 3 conditions are fulfilled, the Section 7(i) exemption is not appropriate, and overtime superior pay must be paid for all hours worked over 40 in a workweek sometimes and half the routine rate of pay. The representative duration for figuring out if adequate commissions have actually been paid may be as brief as one month, however need to not be greater than one year.