3 Mistakes in Social Media Marketing That May Come Back to Haunt You

Picture this.

You order an item online and it takes way more time to arrive than it should. Plus, a few items are missing in the package. Frustrated, you take to the vendor's Facebook channel to voice your concerns and expect to be compensated.

And despite repeated prodding, there is complete radio silence at the other end.

The experience didn't feel good did it? You think maybe this business doesn't care about you - how you trusted it to give you a good experience and it shattered this trust instead. So you do what any frustrated individual would - you vow never to order anything from here again and hit the "unlike" button.

For social media strategists, there is a lesson to be learned here. A social media marketing strategy can eventually falter with a few unlikes and negative comments.

As a business owner, social media gives you limited chances to make a good impression. How you take advantage of these chances might make your business or break it.

The proof is in these stats:

• 71% of users who have a positive social media experience with a brand are likely to recommend it - Ambassador

• According to a study, hardly 20% of social media posts hardly generate any emotional reaction on social media - Havas Media

• 42% of Twitter users expect to be expect a business to respond to their inquiries within an hour - Ambassador

As a social media marketer, the best way to improve your social media strategy is to first find why it falters in the first place. Here are some mistakes that you might have overlooked:

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