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Goals & Strategy within Advertising

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Things to know before embarking

Initially, we should consider many considerations... then we'll reach the objectives.

Precisely what is advertising?

Without having looking in the particular dictionary, let's make up a definition. Here goes: "There's this entity -- the promoter. They, she, or this wants to connect a message throughout order to accomplish something. The term advertising covers this specific whole matter. inch

Put everything by means of the wringer

You may have read, in this particular guide's section named, "History of earlier campaigns, " that when you're chasing sellable facts, an individual should disregard typically the small points. Forget about that stupidity. Rather, leave no rock unturned. Consider typically the product from every single angle. For example , fill in these blanks:

This product will be a ____. Their purpose is usually to ____. The person which needs it is usually a ____. The merchandise helps him simply by ____. It ends an ordeal with ____. The potential customers should care because ____.

When you're marketing an item, each part of this is "the possible Eureka, " due to the fact something you failed to assess might jump out at an individual.

"Um... about individuals strict orders a person gave me? "

You won't prospect your company to typically the goals using every single smart person's tips. You'll probably discover their directives avoid match. Follow all of them and you'll only run around inside of circles, water down your ad, sound off up the wrong woods, or some other metaphor. Rather, let their advices (new word) enhance and alter your judgment.

Spread

Should you try in order to take in the entire project in one sitting, it will certainly be too overwhelming and you'll avoid the assignment. Therefore, take it an item at a time. When you come up with a solution in one particular sub-area, it can help you in certain of the some others.

Arriving at the objectives

What are the goals intended for this ad, anyways? Here are many questions that can help you find the answers.

Inquiries about who you are...

* The reason why are you advertising?
* What kind of outcomes do you desire?

Questions about the particular ad...

* What is this advertisement seeking to do?
5. What are the priorities with regard to it?
* What is it trying to say?
2. What kind associated with tree would that be?

Questions about the audience

3. What are many of us asking the audience to believe?
2. How do you want the audience to be changed having seen the ad?
3. What is typically the audience meant to appear away with?

Producing notable progress more than time

When inquired to predict exactly how well your strategy will perform, point out this: "I recognize our organization desires a whole turnaround in a matter associated with weeks, but this particular is such as a physical exercise program. We're proceeding to make well known progress with time. Which a more realistic goal. "

Have no too many targets to have an ad

You have long been given numerous objectives for one particular little ad. Want these:

* "Get lots of responses"
* "Say our product the the majority of convenient"
* "Improve our company image"
* "Introduce a fresh feature"
* "Respond to a competitor's bogus claim"

Colliege Cram Jammitz states, "You need to be able to add another aim, and this is crucial. We need in order to emphasize that mine is the most durable. Don't a person think it's required to say this particular? "

That's a trick question. Typically the answer is: It's time to reexamine what this advertisement is supposed to do, mainly because it's too total of objectives currently. Some points need to go directly into other areas, like typically the direct mail part.

Satisfying the criteria

You come upward with a superexcellent concept, and an individual fall in take pleasure in with it immediately. For example, jots down this headline: "Are your records kept in Uranus? " Then you certainly realize it features a fatal shortcoming.

The mistake is always to go forward using the flawed advertising and hope no person will notice or care. Generally, typically the defection will expand, and it can damage the marketing campaign. The idea wasn't really worth dozens of troubles. Transform "Uranus" to "Mars" now -- ahead of it might be something an individual don't want.

Confront it: You're offering!

One way or perhaps another, you have to promote to people. Have fun with this.

Don't believe a successful copywriter who says, "I how to start, I don't sell anything. I lie in my yard create little sketches of the gooseberries, and even the words move out. "

Correction: He is selling, because he is successful. It's simply that he can really slice the "Aw shucks" baloney and make it his self-package.

Watch the most "sincere" politicians and you'll see the same mechanics in motion. The winners market almost all the particular time. The top-top winners become when they aren't promoting... when of study course they are.

You don't just create adverts, you create answers

Here's some freezing water hard: In the event that you produce adverts, you're an expenditure. And expenses get cut. If you produce results, you aren't a revenue resource. And you do not get cut. Hopefully.

Technique

It's it

Method is figuring out there what you're proceeding to do. So that as follow this link , building the right technique is among the most necessary job you'll perform.

"Come on! " a person declares. "Choosing which in turn direction to proceed is more crucial than creating written content? "

Yes, because your copy is the implementation of your current strategy. If the method is good but your creative is poor, you'll probably succeed. However , if the creative is good yet your strategy is definitely inferior, you'll almost certainly fail.

Also, your strategizing never prevents, even when you're figuring out how to arrange the final copy prevents. So , wherever an individual are in the procedure, understand that an individual can't certainly be a la-la copywriter who lets everyone else deal with the strategy. You will need to think... and think... all the approach through.

Building the particular framework

The framework is at the particular core of your own strategy. May easy structure all of your group should accept ahead of going forward. This consists of five parts, and it forms the essential basicnesses of your advertising campaign. Here they are:

Product: What an individual are advertising.
Prospect: The best individual to attract.
Problem: Typically the best dilemma a person can solve to the prospect.
Competition: Everything you can't say since competitors say that.
Appeal: "This merchandise gets past the competition and allows this prospect fix this problem. inch

We'll learn regarding these parts starting in a few pages, nevertheless there's some some other stuff first. Soon after, you'll assemble some sort of phenomenal framework.

Not any planning is drastically wrong...

... and over-planning will be wrong. It's silly to throw advertisements out there with no putting lots regarding thought behind them. Nevertheless, it's also awful to waste valuable months erecting a giant plan that collapses under its personal weight. You need to to strike a new balance. Immediately.

Outside with the aged

Some of typically the smart old procedures have to end up being tossed away. Regarding example, the method is to place an ad by way of 15 revisions before putting it out and about there. Please reconsider accomplishing this, because we are going to in the digital communication world. It's far better to have the ad out there in 21 days, create responses, and keep on improving everything. A few points:

This is usually what your wisest competitors are undertaking.

Minor improvements possibly won't raise the reply.

You can't state, "I took the standard amount of period to create this specific ad, " if the feeling is, "We're in the electronic digital age. You can get a good ad done in the very short moment. inches

Be zippy

Right here is the familiar (slow) strategy for resultful advertising:

The merchandise gains awareness within the market...
... well then the prospects start thinking favorably about it...
... and typically the prospects respond.

This kind of plan is sensible on paper, but it usually falls a part inside the real planet. It takes too long to get replies, as well as the advertiser runs outside of money, period, and patience.

In this article is the fewer familiar (speedy) approach: Do everything at the same time. In one ad, tell prospects why they must be aware regarding the product, the reason why they should employ it, and why they should respond now. As some sort of result, many potential customers should reply at this point. A respondent can say afterwards, "I never heard regarding that product ahead of. I still can't remember the brand. But I called them, and they are sending me a structure. "

The level: To be able to the money or time to be able to build awareness initial. So, take the large leap and have responses now. The person who buys your product will be aware of you, and -- given your situations -- this is certainly sufficient.

The vacuum

The vacuum is a location someone puts themselves in if he can't see the realities of the...

2. Audience's needs. "Vac, few people are going to be able to accept this. inches
* Competitive situation. "Vac, our product is getting murdered out there! inches
* Product's limitations. "Vac, face it: Ours is slow. inch

Vac requirements to move out throughout the world plus see which he is not really the market's master. He is one more servant to it.

Product or service

Introduction to the product

At this point we're getting in order to the bottom of anything, because that's exactly where the product is usually. Most of what you're going to carry out depends on typically the kind of service or product you have. Intended for example, should you be promoting for a store, no longer show jewelry thieves.

It's impossible in order to understand what product a person have, which means this guideline spends short amount of time inside this vital area. Instead, let's over do it and state, "Wow, it's necessary for you to realize everything about the product. " And, "Boy, it's very helpful to study the item. "

What is definitely this product intended to do?

You aren't reading about the product. Consider, "What is this product or service supposed to carry out? " Don't settle on easy solutions. Get creative.

Let's imagine you're advertising some sort of bucket. "Yes, it keeps water, " you imagine. "And water helps you to save lives. " Right now it's more than a bucket. It can something that helps you to save lives.

Note: This type of thinking is a new basic fundamental foundation in advertising -- and also a core to it.

Have you been persuaded?

Would you components product? No copping out with, "Since the product isn't intended for me, of course I wouldn't. " You should response. Would you purchase your product?

If of course, why? Use your answer to support construct your offer message.

If no, what is possessing you back? This kind of could cause heart searching concerning the price of the merchandise.

Hopefully: Your item is developed to the point a person can say, "Of course people will choose it, mainly because it's a whole lot better. "

With regards to price

We're proceeding to look at price two ways:

2. Investing (details are usually coming right up): You are convincing the prospects they will are acquiring a strong Return on Investment decision, therefore the product won't cost them something. It saves and earns them cash.
* Paying (starts aways down inside this text): Most likely stating that the item does indeed price money.

Investing

Demonstrate to the audience that they aren't spending money to find your product. That they are receiving a new major solution to be able to a major trouble, and much more solutions to be able to other problems. As a result, your system is conserving them in a lot of ways. They even generate salary from it.

Try not necessarily to talk concerning how a audience is usually parting with us dollars, because that is not the whole story. Talk about ways your product helps you to save them money. Say to them it can benefit them make more funds. Show them the period and effort they will save converts into dollars for these people.

Two side factors:

Promoting investment won't fit every condition. For example, it still might not sell some sort of cup of java.

Often , you carry out need to discuss cost. For example of this, "It's 20% fewer price than our nearest competitor. And even it's an outstanding purchase. "

However , a person should always consider shifting the message to saving/earning, partly as it could support your audience rationalize the purchase.

3XROI

Before you advertise, you must attain a three-time Come back on Investment (3XROI) with your product. That is certainly, if somebody spends $10 to own your product, he gets at least $30 back. To achieve this, list what the prospects receive in return for their cash. Factor in typically the value from improved productivity, saved time, reduced effort, in addition to improved multi-tasking. Subsequent are some selling points you will give to the prospects:

* Time: You will save hours plus days. You could invest that period even more productively.
* Money earned: The item helps you make a lot more money.
* Potential future spending: You'll need to buy less -- next week and next year.
* Look: This is one clear product, and looks can make all the difference in your task, relationships, etc.
3. Effort: The fight has ended. You're zero longer bogged straight down.

Once you've tallied a 3XROI from your product, go out and advertise! You will have so much eye-opening stuff, you is just not be able in order to fit it most in.

Tying RETURN ON INVESTMENT to product capabilities


ROI alone can't form an effective ad, for the reason that prospects need to find out what the product may to them. So, link features and ROI together. For example of this: "It works quickly, and that saves valuable time. inches Works instantly is the feature, in addition to saves valuable time is the ROI.

Also, ROI won't turn the trick for a few low-cost and negligible purchases. If a person sell thumbtacks, avoid try to convince the prospects they will get an RETURN from their website. However, a person should still think about the RETURN ON YOUR INVESTMENT, as it will guide you to look at new benefits.

Fundamental objective: Give people lots in come back for the cash that they pay... and much a lot more than the competitors offers.

Paying

Fess upwards

It's fantastic to discuss investment, nevertheless need not evasive regarding price. Your turns are already advertised to be able to thousands of periods, and they wish to know what the product or service costs.

Do a person put the price into the ad? This is the cop out answer: Advertisers throughout your industry segment have probably currently made this decision, because -- by custom -- they both talk price or perhaps they will not. Think 2 times before breaking with long-held practices.

"It costs a lesser amount of... if you see precisely what you're getting"

If your product charges more, turn the full matter on their head. Show the particular audience how your own system is the better value. By way of example: "We give you a new five-year guarantee -- something the competitors is afraid to be able to offer. " There ought to be good reasons your method more expensive, and you ought to let them know.

Don't push the overall product

Is actually a waste of resources to explain to the restaurant proprietor why he ought to buy seafood. So why should he buy your own make of seafood?

Prospect

Goodness gracious -- this all effort with regard to one person. (This odd statement is going to be cleared up later on on within the text message. )

Going stage-by-stage to get the particular prospective client

We're heading to talk read more about each of the following. This is actually the purchase:

Scope
Select
Attain
Grab
Draw

Scope

Defining the market

Typically the market is every person who might buy your product.

You desire to know who else the market is definitely, and we'll arrive at that later in in the text. Right now, we'll talk about how many people you can find in your market.

In case a wise origin says your overall market comprises one hundred, 000 people, the particular how many problem is settled. Right now, the question is: What percentage of the 100, 000 makes up the active market? This specific requires a fresh subsection.

The active market

Most people inside the total market (that 100, 000) normally are not going to get your product -- at least not this year. Therefore, the active marketplace becomes key. This is everyone that might buy your product now or found in the near foreseeable future.

What percentage associated with the total industry can be considered the active markets? That is determined by a new lot, including the economy, season, and price.

For example, take price. Why don't say you're selling an expensive merchandise. Within our case:

3. The overall market will be 100, 000 individuals.
* The effective market is 1% of that entire.
* So, right now there are 1, 1000 people inside the energetic market.

The purpose: In the event that you advertise in such a way that you reach almost all 100, 000 folks (you won't be capable of -- this particular is an educational discussion), then just one, 000 people could have an active interest in answering your current ad.

This does not indicate 1, 000 individuals will react to your own ad. It does entail:

* You will need to place out a wonderful ad -- single that gets numerous of those one, 000 to reply.
* You want the ad to be so great that plenty involving those 99, 000 others...
* Wake up up
* Immediately turn themselves into active prospects
5. Respond to the advertisement

Getting backside to the cost issue, if it can a cheap product, typically the active market may well be 5% of the market (ofcourse not 1%, as we all saw with the expensive product).

In case all this appears muddled and inventé, you get typically the idea. Now, let's get more puzzling and talk about who the industry is. The reason why: Clever advertising doesn't communicate to the complete market, but one person.

That is this specific one person?

The prospect! See, you're in no way addressing all the people in your own audience. You're just talking to one person: the prospect. The particular reason: The only goal is precisely how your message will be received, and that is done a single person at a moment. Case in level: You reading these words as the multi-headed being, nevertheless as an particular person. On your own.

Side account

Agora Fobia is definitely petrified, because she has never advertised to a thousand people before. The girl decides to formalize her style... write stiff copy... make it appropriate for just about all those people.

Agor should calm himself. If she experienced read the last section, Ag knows she is only speaking with one person: the prospect. The multiplication of that number is of no concern.

One-on-one communication

Always be glad that ad communication is managed one-on-one, because most likely already wonderful in this type of trade. Friends always hinge on you with regard to help... you've presented family members clever advice... and significantly less than a 30 days ago, your words improved the spirits of a coworker.

Don't allow an absent thing called The Mass Audience retain you from working with your mesmerizing capabilities of encouragement. Found in conversation, you may lead an associate to go the correct way. Take action the same way within your advertising.

Semi-relatedly, if the viewers is full regarding VIPs, the simple style could job even better. Two reasons:

It tasks confidence. You explain to you belong there.
Is actually more daring. How could you communicate so casually with these powerful readers? You're undertaking a high cable act. People innately recognize that, plus they enjoy seeing this.

Putting all this other ways (one of which has been connected by many): The chance is no different coming from an e-mail associate who have a clutter you can fix. You write in order to your friend in the style an individual determine, given which that person is definitely -- cousin, previous manager, childhood good friend, etc . You claim that you...

5. Understand her conundrum
* Hold the right solution
* Understand a special method to get that answer now (such as being a sale)
* Encourage her to consider the solution

And that's about it!

Universalism

How can an individual select the one particular prospect? This demands a shift throughout thinking.

Since the society emphasizes typically the individual on the class, it's easy in order to believe we're most different. Yet , this ain't so. There are enormous many people who are -- to have an advertiser's purposes -- the same. When most likely in a crowd, look around. Are those various other people familiar? They're you! They include the identical basic issues you do. In addition to, since everything is just what advertisers sell, the particular issue is completed.

Advertisements are rife with irony here. You see ads along with these messages: "You're one of some sort of kind! You go the own way. very well Yet they're offering, what -- several of these goods? Advertisers speak to what a person is convinced, and then they expand it in order to the masses.

Universalism leads to uniformity

How can a person see social persistence firsthand? Perhaps you have some thing that people always get wrong. They always pronounce your current last name wrong. They think you're the younger one, nevertheless you're actually more mature. That is social consistency, and an individual can do wonders with it.

For example , if you send a communication to 1, 000 people and it delivers some sort of 3% response, you could ramp up. Mail that same item to fifteen, 000 related people and obtain, um, most likely not the 3% response. That might be 2% or 1%, since things don't operate that cleanly. Even so, it's unlikely you will get a zero. 01% response, plus that's key. You are able to score many success with this variety of consistency.

Total thinking: In the event you realize the continuity that individuals, you'll enjoy a wonderful career inside advertising.

Collective consciousness

This is what a promote communally feels. To be able to shed more lighting on this, let's make you the car dealer (though that will just be noteworthy near typically the end). You're in your lunch crack. You go in to the quick shop, and also you hear two people referring to a key rock concert that's rolling into city. Then you take a look at a fast foodstuff place and you hear another individual discussing about the exact same concert. You surmise there exists a collective intelligence of the concert. That will is, a vigorous percentage in the neighborhood is talking about this and thinking about it. Generally there is an excitement.

OK, you automobile dealer: You're generating a radio commercial, and it starts off running this Thurs night. You toss away your traditional screenplay and say this specific: "Everyone's referring to the concert event associated with the year. Read that right. This Saturday, my brother Rich will enjoy his electric electric guitar in our showroom. And we include free admission. inch

In sum, you aren't playing off typically the concert -- a thing that has a new collective consciousness. You aren't redirecting some of the buzz for you.

Know your prospect's personality

Study what and find your own own insightful ideas. For example, in ways this: "She's some sort of fickle person. But that means your girl will end up being loyal, mainly because she probably is not going to find other alternatives that satisfy the woman. We should commit more to get her as a new customer, because she'll stay with all of us longer. "

Thoughts of the marketplace

With market behavior, absolutely nothing is simple. The prospect can act irrationally. Nostalgically. Territorially. Loyally. Emotionally. You will invest a job seeking to understand exactly what the prospect wants, in addition to if you will get more knowledge annually, you're ahead.

Physical report

Many like the idea of naming the prospect and writing upwards a description. For example: "Our potential client is Rhonda, some sort of 38-year-old accountant who else lives in the St. Louis suburb. She worries regarding her five-year-old collie, because... " This write-up is powerful if coworker Nocon Trol is feeling flighty. It assists prevent him through saying, "Let's market to interplanetary creatures. There's an untapped audience. "

In any other case, whether you need to compose a profile will depend on what you're marketing. For example, in case males and females use your current product equally, it doesn't help in order to the prospect is definitely a man. In most cases, your own prospect can be The Prospect, a person who could have this kind of or that name, and might become employed in this or perhaps that department.

Simply one thing will be really necessary: Everybody must share the particular same problem.

Whenever the prospect is not only self

Your prospect might act on behalf of a person else. For instance , the man becomes sick and tired. His wife will everything she may to resolve their condition. You may possibly advertise to his wife.

Jaded

Couple of will be honest, but the prospect relies on advertising more than every other source intended for product knowledge. (Now, that's power. ) Nevertheless , learning just what is out there is wearisome for him. This individual has to sort through piles regarding BS, and this specific made him because jaded as an individual are. Maybe a lot more.

So, you have a choice: You can either provide him more of the same crud quite possibly brush off, or perhaps give him a thing innovative and beneficial.

Pick

Journey to the center associated with the world

Bert says, "Our prospect knows he's trivial. He sees him self as being the little man. Let's begin by there. inch

And Bert can conclusion there, too. Due to the fact every person is really a center, and the particular world revolves close to him or your ex. Take you, with regard to example. When you put family, friends, plus workplace before your self, on a minute-by-minute basis your lifestyle is you -- you're number one particular. Advertising catches you in those mins, and smart promoters direct their messages to you -- the center of the universe.

Problem: Does your advertising put your potential client first, eighth, or perhaps 3, 792, 453, 327th?

Get straight into the prospect's existence

Contemplate everything related to your possibility. What are the girl likes and disapprovals, and hopes and even fears? You're going to discover some things that will put you within hot quest for some sort of concept.

For instance, you believe: "Our prospective client could be the kind associated with lady who puts a holiday wreath on the entrance grill of her car. Hmm. Exactly what can I really do together with that? "

2-d to 3-d

Certain advertisers have shallow views of their particular customers. They claim their customers...

2. "Drink beer all day"
* "Only care about their own golf games"
5. "Are single minded. It's all music at that age"

Most this misses the boat. Rather as compared to putting up cardboard cutouts of men and women, discover the three-dimensional world in them. Then you are going to match them.

The preachy moment

The particular advertiser should reduce from the process when he would not would like to have...

3. The prospect because a good friend
* Evening meal within the prospect's neighborhood

Reasons:

* The particular advertiser can't help to make genuine appeals in order to the prospect.
3. The prospect warrants advertising from an individual who respects your ex. Advertising con artists need to be identified and banished to remote islands.

How hip is your prospect?

Which will identify how much language, humor and irony you can employ.

The powerful experience less time

Should you sat in the airport all day time and watched tourists read publications, exactly how many people would tear out advertisements, or call the phone number in an ad? Probably zero. It shows how much difficulty your ad has to work.

The more decision-making power the prospect has, the particular less time she gets. She is occupied with other matters, so don't tell her everything you want to. Instead, give your own choicest points, relate those to solutions she needs, and make a powerful limited-time offer. That's that! That's really that.

Seeing how men and women see

Without resembling a creep, glance at the way other individuals read magazines. Comm Uter scans the ads with very little concern. If typically the visual or heading doesn't get him or her, he progresses in order to the next web page.

However , if the ad does get his attention, he'll give it 10 more seconds of his time. May he continue to be able to be used? This mostly is determined by whether the ad's worker creator tried to be able to make that take place.

The observer

Seeing that an advertising particular person, you should possess with an overwhelming, life long curiosity about what people are doing -- what they are carrying, holding, eating, etc. Also, you should want in order to know what kinds of people they are regarding what they are doing.

Achieve

The Jump-In method

Astounding but true: Inside you is practically every thing you need to be able to sell the chance. This specific is best displayed with the Jump-In method. Here, an individual keep your own head, and you hop into the figure of your potential client.

For example: Each of our hopper-inner is Joe. He is advertising lifesaving climbing gear. Bob thinks, "As a mountain climber, I'd be concerned about getting immobilized. But I wouldn't be worried about falling and perishing, even though gowns what I'm supposed to be addressing. I think I'll talk regarding preventing paralysis in the next advertisement. "

So, with the Jump-In approach, you apply your own sensibilities for the prospect's situation, and you also advertise accordingly.

Kant Dewit says, "But my prospect can be a 76-year-old grandmother, plus I'm not. inches So what? A person and she include lots in common. Envision how you'd experience in her placement, and you'll gain access to her mind plus world. And this is to try and need to be.

Also, you'll eliminate inconsequentialities in your advertising. Reason: If you wouldn't care about it, you more than likely ask your prospective client to care regarding it. This consolidates your copy -- power-packs it.

A new happy statement: Use the Jump-In method, and you also and the potential customer will enjoy from a new long and having faith in relationship.

Join collection with the prospect's thinking

If you can say exactly what the prospect is definitely thinking, you're close to getting a response from charlie. Because... exactly how can he withstand? You're on his wavelength. You've hit the particular nail around the brain. You and this individual are partners in a single thought.

Tracking together with the prospect means you are not behind him, ahead of him, too far left or right, or on the bad side. You're with him.

However, some advertisers can not act as typically the prospect does. They will want to take the prospect close to to the company's way of planning. And this will likely fail.

Who is seeking to reach a person?

In the last week, would any advertisers really try to reach you, or were they will taking comfort declaring to themselves, "We're out here, and we look as well as the other advertising. " Don't have this attitude on your advertising. Attain the prospect.

Insights over benefits

Precisely what is commonly known: Smart advertising talks about benefits over features. What is less known: Smarter advertising talk concerning insights greater than positive aspects. For examples:

2. Good... show a feature: "This vehicle is solidly developed. "
* Intelligent... provide an advantage: "This car saves you from fixes. "
* Cleverer... give a tip: "Tired of wasting funds on repairs? This car could be the respond to. "

Insights place you where you should be:

* Reading the prospect's mind
* Striking a chord
* Making a link

When you're attaching, the prospect trusts an individual enough (not much, but enough) that will you can guide him through the advertisement and to be able to the response region.

Side note: If you're on track, you can create the prospect to extreme locations. For instance, a person say, "That can take a week, plus in your company, that is an eternity. inch The prospect thinks, "You can state that again. "

Front and backside of mind

In the event that people only would what the fronts of the minds informed those to, there would likely be no donut shops. Therefore, your back of the brain is active. Advertise to it.

Driven by reason or feeling?

Which is a key query, because those a couple of choices (reason in addition to emotion) take you in several directions.
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