Swoop Airline
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Swoop, a Canadian ultra-low-cost airline, has a cancellation policy that varies depending on the fare type selected during booking. Here are the steps to navigate Swoop's cancellation policy:
Step 1: Identify Your Fare Type Determine which fare type you purchased, as Swoop offers different levels of flexibility:
- Basic Fare: The most restrictive option, often with no cancellation or refund options.
- FlyFlex Fare: Offers more flexibility, including the ability to cancel and receive a credit voucher.
Step 2: Visit Swoop's Website Access Swoop's official website into your web browser.
Step 3: Log In to Your Account If you booked your flight through Swoop's website, log in to your Swoop account using your booking reference (reservation number) and the passenger's last name. If you booked through a third-party website or travel agency, you may need to contact them directly for cancellations.
Step 4: Access Your Booking Navigate to the "Manage My Booking" or "My Trips" section on the Swoop website.
Step 5: Locate the Booking Find and select the booking you wish to cancel within your account.
Step 6: Review Terms and Conditions Carefully review the terms and conditions associated with your fare. These will specify the cancellation options and any fees that may apply. The terms may also outline the time frame within which cancellations must be made to qualify for a refund or credit voucher.
Step 7: Request Cancellation If your fare type allows for cancellations, follow the on-screen prompts to request the cancellation. This may involve providing information about the passenger and confirming the cancellation.
Step 8: Receive a Credit Voucher (if applicable) If you are eligible for a refund, Swoop typically provides a credit voucher for the value of the fare, minus any fees. This voucher can be used for future travel with Swoop and is subject to certain terms and conditions, including an expiration date.
Step 9: Use the Credit Voucher for Future Travel Keep your credit voucher information safe. When you're ready to book another flight with Swoop, you can apply the voucher to your new booking within the specified timeframe.
Step 10: Contact Swoop Support (if needed) If you encounter any issues or have questions about the cancellation process, you can reach out to Swoop's customer support for assistance. Contact information for customer support can typically be found on their website.
Please note that Swoop's cancellation policy may evolve over time, and specific details, fees, and eligibility criteria may change. For the most accurate and up-to-date information regarding cancellations, always refer to Swoop's official website or contact their customer support directly.
