Rules for communicating on the phone

Rules for communicating on the phone: the laws of business and everyday etiquette

If you follow the basic rules of telephone communication, politeness will always be your calling card. It will help you form or reinforce a positive image. Of course, courtesy is also needed at work. Compliance with the rules of a business conversation can affect the image of your company in general and your image of a business lady in particular. Therefore, it is worth learning how to answer the phone correctly if you want to make a successful career in the office or in your personal business. It is not so difficult to master the etiquette of a business conversation on the phone: the main thing is to remember the basic rules, which this article is devoted to. A small caveat: of course, our main focus will be on the art of properly communicating with business partners, customers, suppliers, superiors, and subordinates. But we will not miss the nuances, so to speak, of the informal technique of communicating on the phone. Indeed, during conversations with girlfriends, relatives, young people, “pitfalls” can also come across, which a well-mannered girl should avoid. The optimal waiting time is no more than five or six rings. If you have not been answered during this time, then the called interlocutor has either left, or is too busy and cannot speak now. Such efficiency will help the caller save time and show your good business qualities. Even the number of your best friend should not be dialed ten times in five minutes (unless, of course, something vital has happened). If they don’t pick up the phone right away, then for some reason they can’t do it - you need to be patient. It is better to dial the number after a while or wait until they call you back. Even if you know that now your number was dialed just to chat נערות ליווי בפתח תקווה. Etiquette prescribes all the same two or three calls. The called subscriber, that is, the one who answers the call, calls his name first. When you pick up the phone, always start with a hello and then state your position in the company (or the name of the department you work in) and your full name. But when calling within the company, it is enough to give only your full name. It is also advisable to add one or two phrases at the very beginning of the conversation that would help create a pleasant atmosphere and show your interlocutor your goodwill and desire to help. Of course, in this regard, informal communication is much simpler: at the beginning of a regular, not a business conversation, there is no need to give your last name or position, there is no need to choose the first phrase. Etiquette will not be violated if you just say: “Hello, this is ...” - the main thing is that the interlocutor understands who is communicating with him. Yes, etiquette can also prescribe a more respectful beginning, for example: “Hello” or “Good afternoon” and by name and patronymic, but only when you communicate in the same way in real life. And remember that a well-mannered girl or woman retains the sequence of greetings that is typical for business communication even in an informal conversation. If you call, let the person say hello, don't interrupt (even if it's your best friend), and then greet them yourself and say what you want.