9 Ways A Virtual Customer Service Assistant Can Grow Your Business

 

 

 

Every business revolves around the customer, so ensuring their satisfaction must be a priority. However, as your business grows, you and your customer service staff may feel overworked. 

 

 

If your company is customer-oriented, you've come to the right place. We have the perfect solution for you – a virtual assistant!

 

 

A virtual customer service assistant will make sure that your customers are well taken care of. As a result, you can increase productivity and your team will have the support they need. Additionally, you can count on a virtual customer service assistant to handle routine customer service issues, leaving plenty of time for other key business operations.

 

 

In this blog, we will discuss how hiring a virtual assistant for customer service can help your business grow. But first, let's look at what a VA's customer service role entails.

 

 

Who is a virtual customer service assistant?

 

 

 

 

 

 

 

 

A virtual customer service assistant takes care of administrative tasks such as answering and making calls, sending emails and responding to customer chat messages. They can help businesses with everything from technical issues to customer service queries.

 

 

A customer service virtual assistant can perform the following tasks for you:

 

 

 

 

• Handling initial product/service inquiries

 

 

• Track transactions, customer profiles and accounts

 

 

• Support calls, chat support and dispatch calls to manage carts

 

 

• CRM database management

 

 

• Offline or online order processing

 

 

• Creating invoices

 

 

• Transaction processing

 

 

• Track customer reviews, likes and dislikes, comments and testimonials

 

 

• Returns processing  

 

 

 

Why hire a virtual assistant for customer service when chatbots are already available?

 

 

Chatbots are automated programs that respond directly to a customer's question. They answer your questions with a predetermined answer that cannot be changed or customized. However, virtual customer service assistants offer a service tailored to individual needs. 

 

 

Virtual customer service assistants can naturally talk to customers and solve their problems or customer complaints in a more humane way. Not every customer can be served in the same way. In this situation, virtual customer service assistants will be able to serve each customer differently due to their years of experience in serving different customers.

 

 

What should you pay attention to before hiring a Virtual Assistant?

 

 

You want to make sure that the virtual assistant you hire will also be a good fit for your company. A great way to see how your chosen virtual assistant will work with your team is to hire them from a trustworthy and reliable virtual assistant service provider like Wishup, which offers pre-vetted, trained, and trained assistants to improve customer service.

 

 

Another way to check whether candidates are qualified for a position is to interview them through interviews, which can be conducted via videoconferencing. It improves your relationship with your virtual assistant by allowing you to see and understand the person you will be working with.

 

 

9 ways a virtual customer service assistant can grow your business

 

 

Increased customer loyalty

 

 

Only a few companies are able to provide unique clients with individual care and reliable assistance. All of this is necessary to increase customer retention; otherwise, competitors will eat up the business.

 

 

Virtual customer service assistants can do this by interacting with customers by personalizing emails, calls and messages. As a result of faster response times and more personalized services/responses/product recommendations tailored to their needs, brand loyalty increases. Customers can also find more useful information about the products and services your real estate virtual assistant companies offers.

 

 

Instant responses to support inquiries

 

 

Your company needs a great system if it wants to respond to "help" requests. A customer asking for help usually has an ongoing problem with your goods or services. Now is your chance to show them that they made the right choice by choosing your services!

 

 

A virtual assistant can help you quickly by responding to help desk requests if you set up great guidelines and resources. This allows your company to stand out from the competition by responding quickly to requests for help.

 

 

Better tracking assistance

 

 

Customers want to know where their products are currently located. We've all been there before, waiting for an important delivery. This is where you can truly set your company apart from the competition and set the bar for excellent customer service in your industry. 

 

 

Hiring a virtual customer service assistant allows you to have someone who can track orders as soon as customers ask for them. While this may seem simple and straightforward, the same cannot be said when there is a pushy customer on the other end of the line.

 

 

A good virtual assistant for customer service does not break easily under pressure and that is what sets them apart.

 

 

Globalized services

 

 

While Google makes it easy to translate languages, there's something reassuring about hearing a voice in a familiar dialect. If customers can identify with the speaker's tone and language, they are more likely to engage in friendly conversation .

 

 

A diverse team of virtual assistants makes it easier to provide them with the best support. Additionally, depending on the country they come from, your VAs may communicate with clients in two or more languages. Hiring a virtual assistant is a smart choice if you want your customers to be happy, if your target market is in another country, or if you plan to expand internationally.

 

 

Of course, if you decide to hire employees around the world and build an international team, remember that you must comply with the local employment rules and regulations in their home country.

 

 

 

 

 

 

 

 

Saved time and money

 

 

Virtual assistants are fantastic for customer service because they practically pay for themselves. Hiring someone in-house and paying them by the hour to respond to emails, calls, and social media posts isn't very smart. 

 

 

However, virtual assistants work with you remotely because they will work remotely from their workstations. Additionally, these assistants will be much cheaper than in-house employees.

 

 

What's more, you'll have one less task to do during the day if your virtual assistant is available 24/7 to help your customers. You won't be interrupted by annoying emails or social media posts, so you can focus on more important tasks.

 

 

Better coverage of fluctuations

 

 

When customer demands suddenly increase, many small businesses struggle to keep up. Many of them go out of business because their infrastructure can only handle so many customers. An experienced virtual customer service representative ensures that customer retention rates remain high by managing such fluctuations.

 

 

Scalable and flexible

 

 

By hiring virtual assistants, you gain greater flexibility and scalability.

 

 

You can scale up or down depending on your business needs. If you see your business growing, you can easily add virtual assistants to your team to meet the demands. The best part is that virtual assistant companies will handle the difficult tasks for you, saving you from having to go through the recruiting process.

 

 

You can always downsize your team if business slows down and you don't want too many assistants working for you.

 

 

Smart marketing

 

 

Statistics repeatedly confirm that eight out of ten consumers prefer to spend more money with companies that offer exceptional customer service.

 

 

With that said, your company needs someone with several innate qualities of an effective customer service representative. These qualities include tolerance, empathy, politeness, and communication skills such as listening carefully and pronouncing words precisely.

 

 

A reliable virtual assistant service provider like Wishup will suggest the right virtual assistant with all the necessary features to provide better customer service.

 

 

Reduced workload stress

 

 

The stress of working with clients can be reduced by hiring a top-class customer service specialist. Let's face it, we're not all human, but customer service representatives certainly are! They know how to handle interactions effectively and with a smile.

 

 

While internal employees may know the specifics of your product or service, they may lack the communication skills to effectively share their knowledge. On the other hand, virtual customer service assistants are adept at managing emotions. They have the patience to walk someone through the process, respond to inquiries quickly, and remain calm while listening to an irate caller.

 

 

Visitors will have a better experience if you have a friendly and welcoming customer service person. The best part is that none of your other employees will feel the stress of filling a position they didn't ask for.

 

 

Increase your customer experience!

 

 

 

 

 

 

 

 

When it comes to consistency and response time, hiring a virtual assistant for customer service can help your business stand out from the competition. You can avoid the costs of the entire recruitment, onboarding and training process by outsourcing your customer service to Wishup. 

 

 

The company offers a seven-day free trial to make sure the virtual assistant you hire is who you are looking for. It also has a global pool of highly skilled virtual assistants. By scheduling a free consultation with Wishup experts or sending a message with your requirements, you can quickly hire a virtual assistant from them.

 

 

 

 

 

Also Read: How To Develop Your Virtual Assistant Business?