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Sergio Yazyi
  • accounts payable processes
  • sets up new vendors, keys invoices, and manually loads them into our bank for me to approve

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Bertrand Duperrin

The Productivity Paradox of 21st Century Knowledge Work By Isabella Mader - Global Peter Drucker Forum BLOG

"What happened? In his Management Challenges for the 21st Century, Peter Drucker noted that a key accomplishment of the 20th century was a fiftyfold increase in the productivity of manual labor. He predicted that the critical contribution of management in the 21st century would be to similarly enhance the productivity of knowledge work. Two decades into the 21st century, however, we are far from realizing this vision.

Where do we stand? Nobody has time, everyone is stressed if not exhausted or borderline burned out. We are drowning in information and communication overload, far from completing the obligatory reading in our in-tray, with massive backlogs building up. Few organizations today can claim to have unleashed the productivity of knowledge workers – with or without AI."

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  • Information overload. Today’s knowledge workers face an overwhelming volume of information and correspondence
  • Interruption culture. Knowledge workers face interruptions every three minutes on average, leading to significant time loss for regaining concentration that total up to 3 hours daily

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Bertrand Duperrin

The Future of Knowledge Work: What Drucker can teach us By Karen Linkletter - Global Peter Drucker Forum BLOG

"As we consider the concept of knowledge work today, we are faced with several challenges. How do we motivate increasingly independent workers to be part of an organization or a team? How do we measure and evaluate knowledge worker productivity? How do knowledge workers face the ever-changing landscape of AI and associated technologies? Although he has been gone for almost 20 years, Peter Drucker identified the shift towards knowledge work, and left us some very sound advice for navigating the rough waters we now confront."

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  • Peter Drucker used the term “knowledge work” to describe the shift in the American economy from industrial manufacturing to service sector organizations.
  • People were using their education and minds, not just their bodies, to produce

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Bertrand Duperrin

What Employers Get Wrong About How People Connect at Work

"These days, many workers are experiencing strained or fractured relationships between themselves and their work, their coworkers, their leaders, and their employers. This is evidenced by quiet quitting, the Great Resignation, and the broken contract between employers and employees. 

In a misguided attempt to stop the fracturing, many leaders are demanding that employees physically return to the office. Whether it’s three days a week or six days a month, their message is clear: We want you back because we believe that’s how we can keep people connected."

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  • The rationale is that when employees are connected with each other, that connection drives greater innovation, collaboration, and engagemen
  • In actuality, we’re seeing that productivity can drop when people are forced back, and many employees continue to reject the return to office, sometimes resulting in organizations losing their most tenured employees.

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Sergio Yazyi
  • closely observing a more experienced staff member.
  • assigning them to senior-level employees who have mentor-like qualities (i.e., they enjoy teaching and are patient).

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Bertrand Duperrin

Zone Franche - blog de Gilles Martin: Le télétravail va-t-il tuer l'innovation et créer une épidémie de solitude ?

"Ce n’est pas la première fois que j’entends un dirigeant se plaindre que le télétravail est un frein à l’innovation, empêchant les frottements et échanges salutaires entre collaborateurs présents physiquement ensemble.

"

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  • Bien sûr, il en reste qui considèrent que ces arguments n’ont pas de valeur, et que l’on peut très bien être innovant avec des réunions en visio ; Ce qui compte, c’est « l’intelligence collective » et « l’esprit d’innovation », et le lieu n’a rien à voir avec ça.
  • D’autres y vont plus doucement comme L’Oréal, qui a limité à deux vendredis par mois la possibilité de télétravailler. Ou alors, sans exiger, on attire les employés les vendredis en proposant un brunch gratuit (Sanofi).

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Bertrand Duperrin

Reinventing Work for the Digital Golden Age

"However, a Golden Age for Work in the era of Digital Tech is not inevitable. 

We need a positive vision of what a better world of work might look like for the many - we need some mutually reinforcing innovations,

Here are some ideas to consider as we navigate the digital age"

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    • Shrinking Organisations: tasks become more automated, flexible contracts replace traditional jobs. As organisations can source work more broadly, they will need less employees.

      Example from Banking - digital-only bank Revolut serves 25 million customers with 5,000 employees, compared to U.S Bank which serves 18 million customers with 77,000 employees.

    • There Will Be Many More Ways to Get Work Done: from independent groups of freelancers, to agencies, Guilds, work-matching platforms, or just good old-fashioned automation. 

    • There Will Be Fewer Formal Jobs: The nature of work will shift, with less emphasis on traditional, formal jobs.

    • Workers Will Demand Better Work Conditions: 75% of Generation X have no plans of going full-time for their whole lives, according to a recent poll. Workers will demand better equity, more flexibility, and greater autonomy, leading to fewer bosses and offices in competitive industries.

    • Work Will be Managed With Diverse Work Contracts: not necessarily jobs, but projects, contracts, for different durations and remuneration.  In HR terms, more attrition - or Churn, baby, churn.

  • Five Pathways Towards a Digital Golden Age of Work

    1.    Decentralised work infrastructure for effective work-matching:  Currently our career data is controlled by a few centralised digital landlords who charge fees for us to use our own data e.g. LinkedIn. Decentralised verifiable career wallets will allow individuals to manage their data and choose which work-matching platforms to use. Being able to find people who are good fit for your business, or for workers to find suitable work vacancies is a big improvement. It is hardly the Golden Age but a fix for the terrible infrastructure or plumbing we have now in the World of Work.

    2.    New Teams and Collaboration Models will Flourish: As jobs are deconstructed and unbundled into tasks, they will be rebuilt into new teams of people with mutually beneficial skills. Some new collaborative models and some old models renewed e.g. Digital Guilds and platform cooperatives. These teams will gradually pick-off chunks of work that are currently mainly done in-house by organisations.  For workers, some more flexibility, possibly more equity and autonomy.

    3.    Lifelong Career Investment for a Dynamic Workforce: We cannot predict what skills will be needed by in the labour market in a few years time. But one things for sure, studying for 20 years then working for the next 50 without further training will not be feasible. Successful societies will re-train and re-skill their adult populations.

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